Orders & payment
Is it safe to pay on this website?
Yes. Checkout is hosted by Shopify, a PCI DSS Level 1 certified payment platform, and every page is served over an encrypted (HTTPS) connection. We never see or store your full card details.
Which payment methods do you accept?
The payment methods available to you are shown at checkout. They typically include major credit and debit cards and popular digital wallets.
Can I change or cancel my order?
Email us as soon as possible at contact@infopocket.shop. If the order has not been processed for shipping yet, we will update or cancel it for you.
Shipping
How long does processing take?
Orders are processed within 1–3 business days. Full details are in our Shipping Policy.
How do I track my package?
Once your order ships you will receive an email with a tracking number. You can follow your package on our Track Your Order page.
Returns
What is your return policy?
Most items can be returned within 30 days of delivery in unused condition and original packaging. Read the full Refund Policy.
My item arrived damaged. What should I do?
Contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a refund at no cost to you.
Products
How should I store a garden hose over winter?
Drain it completely, coil it loosely and keep it indoors away from freezing temperatures. See the Garden Hose Care Guide.
Are fragrance oils safe for sensitive skin?
Always patch test first and stop using a product if irritation occurs. Our Fragrance Safety & Storage page explains how.
Still have a question?
Tudor Lane Goods
1524 Tudor Ct, Modesto, CA 95358, United States
Email: contact@infopocket.shop
Phone: (209) 599-6242
Customer care hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)
Emails received outside business hours are answered on the next business day.